We strive to provide you with the best quality and value, but please appreciate that our store and digital products are non-returnable and non-exchangeable. Therefore, we ask our valued customers to confirm their desire to purchase the product before purchasing.
Consumers are only entitled to return a product in the following cases:
1- If the product is found to be defective (unusable).
2- If the customer receives a product other than the one they ordered and paid for.
How does the return process work?
Request your return authorization number by emailing xaleoxnet96@gmail.com with a detailed reason for the return and photos or a video of the product supporting your reason. Upon approval, we will receive your product and you will be paid within 72 hours.
Or contact us on our WhatsApp number and provide a detailed reason for the return. Upon approval, we will receive your product and you will be paid within 72 hours.
Upon receipt of your package, your products will be inspected and, if confirmed, undamaged or unused. A full refund will be issued to your original payment method within 72 hours. A refund receipt will be emailed to the email address you used when making the original purchase. We will also send it to your phone number, if available.
Delayed or Lost Refunds
Please understand that we issue refunds as soon as your refund request is approved—this means the funds leave our account immediately. If you haven't received your refund, first double-check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We've seen some credit card companies take up to 30 days to confirm that a refund has been credited to your card. If you've done all of this and still haven't received your refund, please contact us.
How long does delivery take?
A maximum of 72 hours. If you don't receive your receipt by the estimated delivery dates,
please contact our support team at xaleoxnet96@gmail.com
Or contact us on WhatsApp at +966551502679
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed package deliveries.)
Can you provide me with a tracking number?
All tracking numbers will be emailed to the customer as soon as the tracking information is available.
I entered an incorrect shipping address; can I change it?
If this happens to you, please email us as soon as possible; we may be able to address it. However, we cannot promise anything, as all of our items are typically processed immediately after ordering and shipped on the same day or a few days later. If your order has already entered the shipping process, we will not be able to stop it.
We are not responsible if you enter an incomplete and/or incorrect shipping address. Our system automatically processes orders and only tracks what you provide.
Are there any fees for returns?
There are no fees for returns, but refunds are only available in the two cases listed above. If you qualify for a refund, we will gladly do so, and we are pleased with your satisfaction.
Can I cancel my order after it has been placed?
Unfortunately, we cannot cancel your order once it has been processed and/or shipped.
Purchasing any product from the Fungo Store means you agree to all of the above terms and conditions.